Faqs

ABOUT THE VIRTUAL CONFERENCE

What platform are you using to host the conference?

The Balm In Gilead Inc. will host the 12th Annual Healthy Churches 2030 Virtual Conference on the vFairs Virtual Conference platform. vFairs is a visually rich online platform that gives our attendees from all over the world the chance to interact virtually with the nation's top public health and faith leaders and get information and resources they can use in their ministerial and community programs.

How will the sessions be administered?

Sessions will be live with an interactive Q & A session unless otherwise noted. There is no need to download any additional equipment to access the sessions. You will be able to select which sessions you'd like to attend virtually. It is up to you to decide which sessions interest you in a given time block and to attend those sessions as desired.

Can I access and view recordings of any sessions from the conference?

Your virtual conference registration includes access to all plenary and virtual session recordings within 24 hours after the session concludes. Don't worry; you can view any sessions you missed as soon as the recordings for those sessions are made available on vFairs. Note that not all sessions are being recorded. However, those that are will be available for you to access at no additional charge using your conference login for approximately six months.

How can I download information on the platform?

You can download documents from any sponsor or partner by clicking the "Documents" or “Videos” tabs in the Resources Hub. By clicking "Download," your selected document(s) will be added to your Virtual Swag Bag and sent to your email. You can download and organize all the files at once when you exit the Healthy Churches 2030 Virtual Conference.

TECHNICAL REQUIREMENTS

What device(s) can I use to participate?

Most up-to-date computers, tablets, and mobile devices can run the virtual conference. Once the Healthy Churches 2030 Virtual Conference platform is open to attendees, you will be able to perform a systems check to determine if your device can support the virtual conference.

Will I need any additional equipment?

vFairs runs on the cloud, so you will not need to install special software to access the virtual conference. You will need a standard web browser and a stable internet connection. We highly recommend you download and use the most updated versions of Google Chrome and Zoom.

Whom do I contact if I am having troubleshooting issues during the conference?

If you are experiencing any technical difficulties, please visit the Virtual Information Desk. A member of the technical team will assist you.

REGISTRATION

What are the registration prices?

The early bird individual registration is $25 per person. After September 6, the individual registration is $37 per person. Our Partner registration (25+ attendees) is $15 per person. Please visit the registration tab for more details.

How do I register and pay for the conference?

Registration and payment are available at the Registration tab. Individual registrations must be paid via credit card or PayPal. We do not offer refunds.

How do I register and pay for a Partner registration (25+ attendees)?

Partner registrations must be paid for with a single purchase, paid by credit card, PayPal, eCheck or paper check mailed to the Balm In Gilead office. Individual payments are not accepted for the group, and discounts cannot be issued retroactively. We do not offer refunds.

How do I register as an attendee of a Partner registration (25+ attendees)?

Partners will be registered by the Group Lead/Point of Contact. Individual Group members will submit their contact information through the online registration link provided to the Group Lead/POC. If you have any additional questions about group registration, you can contact Keisha Curry, the Conference Registration Coordinator, at HC2030Conference@balmingilead.org

What if I need to use Cash/Check to pay for registrations?

Cash is not an acceptable form of payment. If pre-approved, an eCheck may be an accepted form of payment. Please contact the Accounting Department for additional information.

Can I share my login information with others?

No, only one login is permitted into the system at a time. You are issued one login during registration that is created from your individual email address.

How will I receive my login credentials?

Before the virtual conference starts, you will get an email with clear instructions on how to connect to the virtual conference website.

What is the safeguarding policy?

The Balm In Gilead, Inc. requires all conference attendees to be at least 18 years of age. Children under age 18 are not permitted to use our platform to access the Healthy Churches 2030 Conference.

Attendees taking part in webinars may be able to submit questions through designated Q & A features.

Attendees are reminded to keep all correspondence polite and courteous.
The virtual conference will be monitored by vFairs and The Balm In Gilead’s staff. For any assistance during or after the event, email hc2030@getvfairs.io and your query will be addressed as soon as possible.

For details regarding personal data, please see our privacy policy.